We accept returns and exchanges of unworn, unwashed, undamaged and tagged items within 30 days of purchase.

Our PolicyWe accept returns and exchanges of unworn, unwashed, undamaged, and tagged items within 30 days of purchase. Items may be returned for an exchange to a different size or pattern, a refund to store credit, or a refund to your original payment method.Each eligible order is given one&#xA0;free return label to send back the items you want to exchange or refund. Further exchanges must be mailed with the customer&apos;s preferred carrier.You can start a return and find our detailed policy and return instructions on our&#xA0;<a href="https://donajoreturns.returnscenter.com/"></a><a href="https://donajoreturns.returnscenter.com/">Returns Center</a>.Final Sale ReturnsItems bought on final sale&#xA0;have special return conditions. These orders are not eligible for a free return label, but can be sent back to our fulfillment center with your preferred carrier for a return for store credit.&#xA0;Final sale items are marked with a &quot;Sale&quot; banner on the product page and have a $.50&#xA0;discounted price at checkout.You can read more about returning orders on final sale&#xA0;<a href="https://donajo.gorgias.help/en-US/my-order-was-on-final-sale-what-can-i-do-156094"></a><a href="https://donajo.gorgias.help/en-US/my-order-was-on-final-sale-what-can-i-do-156094">clicking here</a>. <hr style="text-align: justify;">If you have any further questions, do not hesitate to contact us via chat or email at <a href="mailto:info@donajofitwear.com">info@donajo</a><a href="//brand.com">brand.com</a>.

What is your returns policy?

Need to process an exchange or request a refund of your latest Dona Jo order? Using our Returns Center is easy and intuitive! Read more to learn how.

Need to process an exchange or request a refund of your latest Dona Jo&#xA0;order? Using our <a href="https://donajoreturns.returnscenter.com/" rel="noopener noreferrer" target="_blank">Returns Center</a>&#xA0;is easy and intuitive! Read more to learn how.Logging InYou will need your order number (which can be found on the order confirmation email we sent you at the time your order was placed) and your email to access our Returns Center. Input your information and click on &quot;Find Your Order.&quot;If your information is correct, but you are seeing an &quot;Incorrect order no./email&quot; error, please refresh the page and try again. If the error persists, please contact us and we will assist you with your return.<img src="https://attachments.gorgias.help/uploads.gorgias.io/v31pE7ywv46ZaGQR/returncenterlogin-ef3c52d1-6cf8-4c8d-822d-5fc84d301c94.png" style="width: 571px;" class="fr-fic fr-dib"> Processing a Return or ExchangeFollow the on-screen instructions and select the eligible items you would like to return or exchange. If your item is not eligible for a return, whether because it was bought on final sale or if it is past our 30-day return window, you will not be able to process your request on the portal. You can find information about returning or exchanging an item on final sale <a href="https://donajo.gorgias.help/en-US/my-order-was-on-final-sale-what-can-i-do-156094">clicking here</a>.Respond to the questions on screen about the reason you are returning each product and click &quot;Next.&quot;Choosing a Return Outcome <img src="https://attachments.gorgias.help/uploads.gorgias.io/v31pE7ywv46ZaGQR/returncenteroutcome-c0afa8f8-987f-4569-a3ea-64c6d8a0bee0.png" style="width: 571px;" class="fr-fic fr-dib">If you are looking to receive a replacement of the same item, but in a different size, choose the &quot;Replace with Same Item / Exchange&quot; option and write down the desired size or pattern you want to receive as a replacement.If you would like to be refunded to a store credit or to your original payment method, choose &quot;Exchange for other items or refund directly.&quot; You can choose&#xA0;any product on our website clicking on Shop Now.<img src="https://attachments.gorgias.help/uploads.gorgias.io/v31pE7ywv46ZaGQR/returncenterrefundshopnow-21393d8d-cc65-43c0-b315-14b1ad3442ca.png" style="width: 571px;" class="fr-fic fr-dib">If you would rather miss on the amazing opportunity to get a high-quality product in your perfect size and fit, you can click on &quot;Refund me directly&quot; and choose whether you want to be refunded to a store credit or to your original payment method.Shipping and ReviewOn the next page, you will be able to choose how to return your items. If you would like to send back your order with our FREE USPS label, then choose &quot;Ship with a return label.&quot;Finally, review all the information regarding your return request to see and click &quot;Submit.&quot;What Happens Next?Great! You&apos;ve submitted a return or exchange request through our Returns Center. Our team will process your request and you will receive shipping instructions and a link to download your free return label via e-mail in up to 48 hours from submitting your request.You will be notified when we receive your package at our fulfillment center. We appreciate your patience as it may take up to 7-10 business days for us to process your return and mail an exchange or issue a refund to your original payment method or to your customer account. You will be notified once a refund is processed and it may take an additional 3 business days for the credit to appear on your statement. You can read more about refunds on our Help Center <a href="https://donajo.gorgias.help/en-US/articles/refunds-&amp;-discounts-43493">clicking here</a>. <hr style="text-align: justify;" id="isPasted">If you have any further questions, do not hesitate to contact us via chat or email at <a href="mailto:info@donajofitwear.com">info@donajo</a><a href="//brand.com">brand.com</a>.&#xA0;

How do I use the Returns Center portal?

Read more to learn how to return, exchange, or receive a refund on a final sale order with Dona Jo!

Did you purchase an order on final sale at an incredible price, but it just wasn&apos;t the right fit? Read more to learn how to return and receive a store credit on a final sale order with Dona Jo.What is &quot;final sale&quot;? How do I know I bought a final sale item?Markdown items are considered final sale and have special conditions for returns.&#xA0;<span id="isPasted" style="color: rgb(65, 65, 65); font-family: &quot;Times New Roman&quot;, Times, serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: justify; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">These items have a &quot;Sale&quot; banner on their product page and are marked down to a&#xA0;<strong style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-weight: 700; color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: justify; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">$.50&#xA0;<span style="color: rgb(65, 65, 65); font-family: &quot;Times New Roman&quot;, Times, serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: justify; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">price at checkout.Final sale items are not eligible for a free return label, but can be sent back to our fulfillment center with your preferred carrier for a refund to store credit.How do I return an item that was on final sale?Email us at <a href="mailto:info@donajofitwear.com">info@donajofitwear.com</a> with the subject line Final Sale / [Your Order Number]&#xA0;and let us know which item(s) you are returning for a store credit.Mail your package to our fulfilment center (see address at the end of the article) with your preferred carrier, including the original order confirmation or the packing slip. Returned items must be unworn and still have their original tags attached or included in the shipment to be eligible as per our <a href="https://donajo.gorgias.help/en-US/what-is-your-returns-policy-156088" rel="noopener noreferrer" target="_blank">returns policy</a>.Once your return has been received and processed, we will send you an email with an electronic gift card code as a store credit. Please allow 7-10 business days for this process.Our Fulfillment Center Address<div data-block="true" data-editor="f0phc" data-offset-key="9o265-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="9o265-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;">Dona Jo, Inc.&#xA0;</div></div><div data-block="true" data-editor="f0phc" data-offset-key="766j3-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="766j3-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;">Attn: Return Department</div></div><div data-block="true" data-editor="f0phc" data-offset-key="3kdj1-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="3kdj1-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;">12270 ITEC Park Drive</div></div><div data-block="true" data-editor="f0phc" data-offset-key="avskv-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="avskv-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;">Unit 100</div></div><div data-block="true" data-editor="f0phc" data-offset-key="5rs65-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="5rs65-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;">Fort Myers, FL 33913</div></div> <hr style="text-align: justify;" id="isPasted">If you have any further questions, do not hesitate to contact us via chat or email at <a href="mailto:info@donajofitwear.com">info@donajo</a><a href="//brand.com">brand.com</a>&#xA0;

My order was on final sale. What can I do?

Already exchanged your order once, but it still isn't a perfect fit? Read more to learn about your options for an exchange of an exchange!

Already made an exchange, but the product is not the perfect fit? Don&apos;t worry, you still have options to make further exchanges or receive a refund to store credit. Read more to find out how!How to Exchange (Again!)As stated in our returns policy, Dona Jo&#xA0;provides one free return label per eligible order for our customers to exchange or refund their products. Hence, further exchanges are not given a free shipping label and must be sent to our fulfillment center with the customer&apos;s preferred carrier.If you&apos;d like to exchange an order that was already exchanged or obtain a store credit for your original purchase, please email our team with the subject line Extra&#xA0;Exchange / [Your Order Number]&#xA0;informing your desired outcome.Returned items must be unworn, still have their original tags attached, and be shipped with the original packing slip in order to be processed.&#xA0;You may send your package to the following address:<div data-block="true" data-editor="f0phc" data-offset-key="9o265-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="9o265-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;">Dona Jo, Inc.&#xA0;</div></div><div data-block="true" data-editor="f0phc" data-offset-key="766j3-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="766j3-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;">Attn: Return Department</div></div><div data-block="true" data-editor="f0phc" data-offset-key="3kdj1-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="3kdj1-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;">12270 ITEC Park Drive</div></div><div data-block="true" data-editor="f0phc" data-offset-key="avskv-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="avskv-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;">Unit 100</div></div><div data-block="true" data-editor="f0phc" data-offset-key="5rs65-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="5rs65-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;">Fort Myers, FL 33913</div> </div>Please allow our team up to 7-10 business days to fulfill your request. <hr style="text-align: justify;" id="isPasted">If you have any further questions, do not hesitate to contact us via chat or email at <a href="mailto:info@donajofitwear.com">info@donajo</a><a href="//brand.com">brand.com</a>.

My exchange or replacement still doesn't fit. What can I do?

Have any questions or would like to speak with one of our Customer Experience Specialists? Let us know how we can help you and we will be right in touch!

Returns & Exchanges

What is your returns policy?

How do I use the Returns Center portal?

My order was on final sale. What can I do?

My exchange or replacement still doesn't fit. What can I do?