Looking to buy a new JoJo and would love to get an exclusive discount? Learn about a few ways that you can get up to 25% off on your next order!

Looking to purchase and would love to get an exclusive discount? Learn about a few ways that you can get up to 25% off.Welcome to Dona Jo!Is this your first time shopping at Dona Jo? Create a customer account on our website and subscribe to our e-mails to receive 25% off&#xA0;on your first order.Subscribe to our SMS and Email!Sign up to receive e-mail and text updates from Dona Jo on our website and you can get up to 25% off on your next order. You can find exclusive coupons on each email you receive!Claim Your Dona Jo Club Rewards!Already a Dona Jo Club member? You can redeem your points on exclusive rewards like a 20% off coupon, a $10 off coupon, or a progressive $1 order discount for every 100 rewards points spent. Learn more about the Dona Jo Club rewards program&#xA0;<a href="https://donajo.gorgias.help/en-US/what-is-the-dona-jo-rewards-club-157560" rel="noopener noreferrer" target="_blank">clicking here</a>.Refer a Friend to our Rewards Program!Did you know you can get a $10 off coupon on your next order if you refer a friend to Dona Jo using your referral link and they place a first order on our website? Find your personalized referral code clicking on the Rewards button located on the bottom left of our page.<hr>If you have any further questions, do not hesitate to contact us via chat or email at <a href="mailto:info@donajofitwear.com">info@donajo</a><a href="//brand.com">brand.com</a>.&#xA0;

How can I get a discount?

Already mailed your return? Your refund was processed, but you still don't see the refund you were expecting? This article has the answers you're looking for!

Have you already mailed your return back to Dona Jo? Did you receive an email confirming we received your package or that your refund was processed, but still don&apos;t see the refund you were expecting? This article has the answers you&apos;re looking for!How Are Refunds ProcessedYou will be notified via e-mail once your return arrives at our fulfillment center. It takes up to 14 business days from receipt confirmation for our team to process your refund request, but you will likely receive confirmation a lot sooner than that!Once a refund is posted to your account, you will receive a refund confirmation to your e-mail. It may then take an additional 3 - 5 business days for the charge to clear on your credit statement.If it has been over two weeks from either the receipt or refund confirmation, please contact us and we will gladly look into whatever issue might be affecting your refund request.A Note on Final Sale Items &amp; Store CreditAs stated in our <a href="https://www.donajobrand.com/pages/return-policy" rel="noopener noreferrer" target="_blank">returns policy</a>, items on final sale are not eligible for a refund to the original payment method.&#xA0;Instead, once we process your return at our fulfillment center, you will receive an electronic gift card (also known as a &quot;store credit&quot;) to shop whenever and for whatever you like on our website. Dona Jo&#xA0;store credits never expire -- so you can save it for the right moment! <hr>If you have any further questions, do not hesitate to contact us via chat or email at <a data-fr-linked="true" href="mailto:info@donajofitwear.com">info@donajofitwear.com</a>. Don&apos;t forget to check our <a href="https://www.donajobrand.com/">website&#xA0;</a>for our latest releases and exclusive flash deals!

I've already returned my order. Where is my refund?

Had an issue when adding a discount code at checkout? Were you charged full price for an item that was on sale? No worries. We can help you with a discount adjustment!

Did you place a new order, but weren&apos;t able to get the discount you were expecting? Had an issue when adding a discount code at checkout? Were you charged full price for an item that was on sale? No worries. We can help you with a discount adjustment and a refund in a blink of an eye!Email us at <a href="mailto:info@donajofitwear.com">info@donaj</a><a href="//obrand.com">obrand.com</a> with the subject line Discount / [Your Order Number]&#xA0;and include the discount code you were trying to use or the sale you were hoping to benefit from.&#xA0;Our team will get in touch and adjust the charge, issuing a refund of the due balance to your original payment method. Please allow up to three business days for the refund to appear on your credit statement. <hr style="text-align: justify;">If you have any further questions, do not hesitate to contact us via chat or email at <a href="mailto:info@donajofitwear.com">info@donajo</a><a href="//brand.com">brand.com</a>.&#xA0;

My discount code was not applied! What should I do?

Have a store credit, but aren't sure how to use it on your next Dona Jo order? This article is for you!

So you received a store credit or an electronic gift card, but are not sure how to use it on your next Dona Jo&#xA0;order? This article is for you!What is an electronic gift card or &quot;store credit&quot;?Whether someone bought you a gift card or you received a refund to store credit for one of your previous returns, you may now own a Dona Jo electronic gift card or store credit. This credit may be used towards any future purchases on our website and it never expires. It can be combined with other discount codes and used during any of our exclusive website flash sales. It&apos;s the perfect way to shop whatever and whenever you want!How do I use my store credit?Once our team processes your store credit, or when you acquire a gift card, you will receive an automated email with your personalized gift card code. Think of it as a special credit card number that you can apply at checkout and use to get that fresh-looking new JoJo you want!<span id="isPasted" style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Can&apos;t find the original e-mail with your gift card code? No worries -- send us a message and we will gladly resend it! Store credit is tied to your Dona Jo customer account and to your email, so it&apos;s permanently on record and you will never lose access to it.&#xA0; <hr>If you have any further questions, do not hesitate to contact us via chat or email at <a href="mailto:info@donajofitwear.com">info@donajo</a><a href="//brand.com">brand.com</a>.

How do I use a store credit or gift card?

Have any questions or would like to speak with one of our Customer Experience Specialists? Let us know how we can help you and we will be right in touch!

Dona Jo Fitwear!

Learn more about our refund policy and how to get exclusive discounts on your next order!

Refunds & Discounts

How can I get a discount?

I've already returned my order. Where is my refund?

My discount code was not applied! What should I do?

How do I use a store credit or gift card?