Did you receive an e-mail saying that your order was delivered, but it still hasn't reached your doorstep or mailbox? Read more to find out what might have happened. If your USPS tracking page is showing your order as delivered, but it still hasn't a

Did you receive an e-mail saying that your order was delivered, but it still hasn&apos;t reached your doorstep or mailbox? Read more to find out what might have happened.If your USPS tracking page is showing your order as delivered, but it still hasn&apos;t arrived, there is no need to worry. USPS will sometimes mark packages as delivered and then take an additional 24 hours to drop it off. In this case, you can expect your order to arrive later that day or by the next business day.In the event that your package doesn&apos;t show, please get in contact with USPS and your local post office as they will be able to provide more information as to what happened to your delivery. You can read more on how to move forward with USPS <a href="https://faq.usps.com/s/article/Where-is-my-package" rel="noopener noreferrer" target="_blank">here</a>. <hr>If you have any further questions, do not hesitate to contact us via chat or email at <a href="mailto:info@donajofitwear.com">info@donajo</a><a href="//brand.com">brand.com</a>.&#xA0;

I got an email that my item was delivered, but it never arrived.

Did USPS fail to deliver your package and it is coming back to us? No worries! You'll have it in your hands again in 6 to 10 business days.

If USPS attempted but failed to deliver your package because it was unable to locate your address, found a vacant home, or some other delivery issue, they will either place your order on hold at your local post office or return the package to its sender (us!).For packages marked &quot;At Post Office,&quot; please get in contact with USPS and your local post office for instructions on how to retrieve your Dona Jo order. You can find out how to move forward and contact USPS <a href="https://faq.usps.com/s/article/Where-is-my-package">clicking here</a>.If your order is marked as being &quot;Returned to Sender,&quot; then USPS has forwarded the package back to our fulfillment center. In this case, we will re-send it as soon as we receive it. Please check if your shipping address is correct on your customer profile and let us know if there are any changes to be made. It may take 6 to 10 business days from the failed delivery for you to receive your package at home. <hr>If you have any further questions, do not hesitate to contact us via chat or email at <a data-fr-linked="true" href="mailto:info@donajobrand.com">info@donajobrand.com</a>.&#xA0;

My order is being returned to the sender. What now?

Have any questions or would like to speak with one of our Customer Experience Specialists? Let us know how we can help you and we will be right in touch!

Dona Jo Fitwear!

Questions about your order status or shipping? Find out how to easily track and manage your orders online!

Order Status & Shipping

I got an email that my item was delivered, but it never arrived.

My order is being returned to the sender. What now?